FAQ's
Do you provide product sourcing?
We do not offer product sourcing, we only provide air transport for goods that have arrived at our warehouse in China.
Do you provide shipment of goods by sea?
We do not provide shipment by sea.
What is the delivery time?
The delivery times range from 15 to 25 days for air transport from China, and from 7 to 15 days for air transport from the UAE.
Do you have a warehouse in China?
Yes, we have two warehouses in China. Please specify with us via private message the details of your products so that we can send you the appropriate address.
Do you have an office in Algeria?
Yes, we are located at 93 street Didouche Mourad, Sidi M’hammed.
When do I pay the fees for air transport?
You pay the air transport fees upon receipt of your merchandise.
Do you offer assistance for people who wish to travel to China to purchase goods?
Yes, we offer an accompanying service. Please contact us via private message so that we can provide you with the contact information of our agent in China and explain all the details to you.
Do you offer sample quality verification?
Yes, we offer a verification service for samples sent to a specified address. Please contact us via private message to receive the details.
How and where can I find a supplier?
You can find suppliers on the Alibaba platform or on other Chinese platforms that offer wholesale for various products.
What are the products that you do not import?
We do not import bulky and heavy products (exceeding 1kg), medicines and dietary supplements, agri-food products, smartphones, tablets, laptops, industrial machinery, white powder products, liquid products, medical equipment, gold and silver, cameras.
Do you have insurance for the transported merchandise?
Yes, we have insurance for the merchandise included in the price given for air transportation.
What is the minimum weight for air transport?
The minimum weight is 5kg per carton.
What is the maximum weight for air transport?
We do not have a maximum weight, you can choose whatever suits you.
How to place an order?
You select a product from the catalog presented on the platform, enter the desired quantity, and then insert the payment receipt. This way, your order is validated.
How to request a quotation for air shipping from China?
You click on 'Request a quote', then you fill out the form carefully and validate it. A confirmation email will be sent to you.